There’s Trust Built Into Everything We Do

At Blackhawk Network (BHN), we take fraud seriously. So you can trust us to relentlessly protect you and your customers at every turn. Securing millions of transactions a year, our security-minded approach and risk management solutions lead the way in proactively mitigating fraud both in-store and online.

 

Although we’re always developing new tactics and strategies to keep up with determined fraudsters, here’s a look at how we’re approaching fraud protection today.

fraud & risk management

Technology

BHN provides fraud detection and mitigation technology with the objective of protecting your profits and minimizing loss with the least amount of impact to your business. We proactively monitor our programs and develop intelligent solutions that can help protect you and your customers.

  • Fraud Detection Software and Data Analytics

    Our proprietary Risk Management System (RMS) combines dynamic modeling techniques with a robust rules-based engine designed to help stop certain types of fraud before it happens.

    • Customizable rules and triggers for alerts and/or activation blocking
    • Private portal that delivers a customized loss prevention program you control
    • Launch in as little as 24 hours with no IT implementation, development or support
  • Packaging Design and Technology
    We are continually working to improve our Open Loop gift card packaging to deter tampering and to protect sensitive gift card information.

technology behind fraud management

Expertise

Comprised of industry experts, our risk management and compliance team takes an active role in shaping the branded payments industry.

  • They’re responsible for identification, prevention, detection and resolution of fraud matters that may affect our business.
  • Our team regularly attends industry conferences, leads panels and participates in boards and organizations, including:
    • FTC Stops Scams Against Seniors Advisory Committee
    • Retail Gift Card Association (RGCA) Fraud Committee
    • Blackhawk Network Fraud Roundtable

fraud management expertise from BHN
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Risk Operations Support

  • • Dedicated team includes over 250 risk operations and dispute specialists
  • • Proprietary software solution manages customer dispute experience from inception to resolution
  • • Self-governed by COPC standards
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Consumer Education

  • • Provides customer-facing educational messaging on potential scams for placement on the gift card racks and/or at the point of sale
  • • Fraud awareness on AARP and public service announcement materials, as well as other educational public service material and blogs
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Employee Education and Training

  • • Training and education in collaboration with your fraud and compliance teams
  • • In-store employee training materials and information on how to recognize suspicious behavior and gift card tampering
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